Telephony plays an important role in business. It is not only a tool for business communication, but also a convenient service for solving specialized tasks in the field of sales, marketing, personnel management and security.
What is business telephony – connection and configuration of different
PBX operation schemes – we talk about this and more in our article.
We will talk in detail about country code +961, lebanon phone numbers – communication via the Internet. At the same time, we will not leave other types of communications without attention: traditional (analog) and mobile communications, since companies have learned to successfully integrate them and simultaneously use them in business negotiations.Connecting telephony.
Contents of the article
Analogue and IP telephony: what is the difference?
Choosing a PBX for business telephony
How to make calls via IP telephony?
Selecting Business Telephony Features
What else should you pay attention to when choosing business telephony?
Analogue and IP telephony: what is the difference?
Profitable telephony for business
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Analog telephony (in other words, traditional telephony or hardware PBX) requires large financial and time investments both at the connection and maintenance stages.
Traditional PBX works on the basis of special equipment servers.
Switches, data storage, etc. are required. In addition, a special cable must be laid in the office. When using a hardware PBX, the company usually hires a specialist who is responsible for issues of connection and maintenance of the network.
IP telephony is a simpler and more functional solution compared to a hardware PBX. Communication is via the Internet, data is stored in the cloud (on the provider’s server), so no special equipment is required for operation. At the same time, the installation of telephony and its maintenance is undertaken by the service provider, and the company does not need to look for an outsourced or hire a specialist to solve these issues.
To communicate using IP telephony, you need to organize a dedicated Internet channel and decide on IP phones. Although the benefit is obvious here, you can use a free software phone to receive and make calls, to call from a PC or laptop, mobile phone or smartphone. And even regular phones can be used for IP telephony, you just need a SIP adapter.
Choosing a PBX for business telephony
As practice shows, IP telephony can be organized on the basis of different telephone stations: both local on the company side and virtual on the provider’s servers. Connecting telephony In addition, hybrid PBXs are also available to users.
Virtual PBX (VAT) . The easiest way to organize IP telephony from scratch is to connect a virtual PBX. In this case, the service works independently without the need to integrate it with another telephone station. Thus, all calls go via the Internet, so communication and the possibility of fast and reliable connections directly depend on the quality of the network.
Profitable telephony for business
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Typically, this option is chosen by startups and micro businesses to switch to business telephony from cellular communications. The advantage in this case is the ability to combine the PBX with a mobile network using the aqb directory and connect existing mobile numbers to the new telephone exchange. Thus, you can call through the PBX even from mobile phones.
Iron PBX + PBX . If the company uses analog communication
Then it is possible to connect a virtual PBX and organize a hybrid telephone station based on these solutions. In this case, you can call both via the Internet and within the network, for example, when there is no electricity in the office. Information can be stored in the company’s circuit and/or in the provider’s cloud.
The advantage of this connection is undoubtedly the expansion of the functionality of the telephone network. Often, this option for organizing we create a communication strategy that works for business is chosen by large companies that do not want to be limited by the office, whilConnecting telephony continuing to use their equipment. This scheme is also connected by organizations to switch from hardware equipment to cloud platforms.
PBX + PBX . This is another option for connecting a hybrid PBX, which allows you to combine several virtual services from different providers. For example, a company uses a free virtual telephone exchange with a limited set of services. To expand functionality, organizations choose a new telephone exchange and integrate PBXs with each other.
Additionally, PBX can be integrated with other business applications, such as HelpDesk, CMS, corporate messengers or the company’s CRM system. In Telfin, you can use ready-made integrations or solutions from partners for this, and you can also use cloud connectors or REST API for independent integration of services.
