Despite the great popularity of virtual communication services in Russia, the flow of questions – what is a virtual number, what are its advantages for business and how to connect a virtual phone number – does not decrease. In our article, we decid to answer frequently ask questions that come to the Telfin sales department.
Contents of the article
- What is a virtual number?
- How does a virtual number work?
- What equipment is requir to connect a virtual number?
- What are the features of a virtual number?
- What services can be connect with a virtual number?
- Why do you ne a virtual phone number?
- Who can connect a virtual phone number?
- How many virtual numbers can be connect at the same time?
- How much does a virtual number cost?
- How to connect a virtual phone number?
- How to keep the current virtual number when changing the provider?
What is a virtual number?
Connect number
This is one of hungary phone number list the services offer by IP telephony service providers and telecom operators. In essence, it is a lease of a telephone number for a certain period. With the help of a virtual telephone number, you can make and receive calls, exchange SMS, and use voice mail. A virtual number is a regular telephone number with additional features.
How does a virtual number work?
The virtual phone number works via the Internet, that is, voice traffic and messages go through the network. If the Internet connection is not stable, then a mobile connection is need for the virtual number to work. You can also connect the FMC service or enable call forwarding to another phone number for communication.
Often companies connect a telephone number together with a virtual PBX. Within the framework of such a scheme of business telephony, calls are automatically redirected to the telephone exchange server, and then, depending on the routing settings, are transferred to the desired device.
What equipment is required to connect a virtual number?
When using a virtual number, no special equipment is required. You can receive and make calls from a regular landline phone with a SIP adapter, a special IP phone or a softphone. If the softphone is installed on the computer, then you need to use a headset with a microphone to handle calls.
What are the features of a virtual number?
virtual phone number does not depend on the company’s address or the location of its employees. You can call from any city in Russia or the world. In case of moving (even to another city or country), you will not have to change your phone number, it remains with the company.
A virtual telephone number can be the same for all employees and offices of the company. In this case, the number is connected together with a virtual PBX and becomes multi-channel. The company itself chooses the required number of lines. When connecting all numbers to one PBX, calls within the network are free.
What services can be connected with a virtual number?
To expand the functionality of a phone number, it is enough to connect a virtual PBX. In this way, users of the number have access to a voice greeting and IVR, call scripts and queues, call statistics and recording, sending and receiving SMS, caller ID, connecting to a conversation, etc.
If you use a virtual number in a pair with the Telphin.Office PBX , the company receives more than 100 additional services and settings. For example, for you will receive a code at your physical address a virtual number you can connect call tracking, autoinformer, missed call control, Flash Calls, etc.
Why do you need a virtual phone number?
Companies use virtual numbers for different business purposes:
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Office telephony from scratch.
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Modernization of the current telecom network.
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Uniting employees into a single network.
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Entering new markets and increasing sales.
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Creation of multifunctional contact centers.
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Evaluation of the effectiveness of advertising campaigns and platforms.
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Organization of remote workplaces and increased employee mobility.
To solve industry and specialized tasks, companies, as a rule, connect telephone numbers in a pair with a virtual PBX, and also use an extended set of functions: speech analytics, voice bot, integration with CRM and other corporate applications.
Who can connect a virtual phone number?
Any company, aspiring entrepreneur or startup can connect a virtual phone number. It does not matter what field the user works in. Virtual numbers are effective in any industry.
How many virtual numbers can be connected at the same time?
There are no restrictions on connecting virtual phone numbers. The company can connect a Russian landline, mobile or number in the 8800 code. Virtual numbers from other countries are also available for connection. The Telphin database contains virtual numbers from 75 cities in Russia and 65 countries around the world.
How much does a virtual number cost?
The connection cost and subscription fee depend on the type of number (landline, mobile or 8800), as well as its geography (Russian or foreign). It is worth highlighting the beautiful numbers separately, their price is higher than numbers without a category.
When connecting a virtual number, the company also selects a tariff for outgoing calls. All incoming calls are free. Forwarded calls are charged according to the current tariff plan.
How to connect a virtual phone number?
Submit your application online or call the sales department. Fill out the application, indicating the type of virtual number you need: Russian, foreign or 8800.
Get a list of numbers and choose the one you like. From the list of numbers that a Telfin employee will provide you, choose the number you like: beautiful or without kcrj a category.
Confirm your order and pay for the number connection. Pay the amount for connecting the virtual number and the subscription fee for the first month of service.
The process of connecting the number takes no more than 15 minutes. The settings are carried out by the user or the service provider. In Telphin, the process of connection and configuration is free, all work is carried out remotely (via the Internet).
How to keep the current virtual number when changing the provider?
A virtual phone number from a third-party telecom operator or IP telephony provider can be connected to any new virtual PBX. To do this, you need to obtain SIP settings from your current service provider.
