A mobile phone is irreplaceable for both personal and business calls. You always stay in touch with relatives, friends, clients and colleagues, while you always have important files at hand: photos, notes, schedule, etc. The main thing is not to confuse where work calls and documents are, and where personal data is.
Advantages of IP telephony for business via smartphone
IP telephony services for smartphone
How to connect IP telephony to a smartphone?
Image 1 IP telephony on a smartphone
To receive and make business calls outside the office via mobile, many companies connect corporate phone numbers to employees and set up business telephony. What are the advantages of IP telephony for a smartphone, what communication services to choose and connect, we tell you in our article.
Advantages of IP telephony for business via smartphone
The advantages of IP telephony on a smartphone are obvious for both personal use and for solving work issues. Moreover, if you look at it from a business point of view, this service is effective for both employees and department heads and the company as a whole. What are the advantages for business?
High-quality communication. IP telephony via smartphone is high-quality communication. It is resistant to interference, has increased performance due to redundancy, placement of servers in data centers on the territory of the Russian Federation, and the use of several backup channels. Communication works both via the network and autonomously, like a regular mobile one, while its functionality is not limited.
Profitable calls. IP telephony on a smartphone allows you to make calls to both mobile and landline numbers without restrictions, and at the same time save significantly. So, when communicating within the network, calls are not charged. You can make profitable calls at the prices of special tariffs and within the framework of minute packages to local mobile and to numbers of other mobile operators throughout Russia.
Remote work. IP telephony with a mobile number is especially in demand during business trips, on vacation to resolve urgent issues, as well as at sites if the employee spends most of his working time on the road. Even when working remotely, calls are made through the corporate telephone network, so employees have access to all the functions of business telephony on their personal smartphone.
Work control. If IP telephony is used on the smartphone, the manager can remotely connect to this device (even without the employee’s supervision). In particular, you can see call statistics, listen to recordings of telephone conversations and even connect to telephone calls in real time, enable and disable the outgoing call function, for example, international ones.
New options. When using IP telephony, the smartphone becomes a kind of virtual office. Calls and SMS are only a small part of the available functionality of the device. So, using a mobile phone, you can participate in audio and video conferences, hold calls on the line and transfer them to other employees, transfer calls to text, etc.
In fact, IP telephony on a smartphone is a universal solution for solving a large number of communication problems.
IP telephony services for smartphone
Absolutely all IP telephony services are applicable in work via mobile devices. We have identified 5 key solutions that are connected when working from a smartphone.
Virtual PBX is a key IP telephony service, on the basis of which a virtual office is built. All key functions (voice greeting and IVR, scripts and queues, call interception and transfer, statistics and recording of telephone conversations, voice mail, etc.) work only if it is connected. In this case, you choose the options you need. At any time, you can scale the system both in the direction of increasing the number of functions and reducing them.
A virtual number is an additional service that is connected if you do not want to use your current mobile number for business calls. You can choose either a mobile or a landline phone number and use it to receive and make calls from your smartphone. Such a number is multi-channel, that is, several calls can come to it at the same time. You are talking to one client, and the second one is waiting for your answer on the line.
Mobile communications is a comprehensive solution that combines the functionality of a virtual PBX and the flexibility of cellular communications. Users have access to all the basic functions of IP telephony, including statistics and call recording, and there is also integration with CRM. Using mobile communications, you can create a single corporate network and call within the company for free. When making an outgoing call from a smartphone, a single company number or an individual employee’s mobile number can be displayed.
Video conferencing is an online service for remote meetings with colleagues and clients. You can access the platform for free, and to invite participants, you just need to send them a link. With this service, you can conduct webinars, participate in online surveys, give presentations, and chat with colleagues and clients directly from your smartphone. To use the service, you only need a smartphone; no additional equipment is required.
Omnichannel communication is a relatively new IP telephony service that includes a virtual PBX, a virtual mobile number of the Russian Federation, telephony integration with CRM, a call widget from the site and CRM integration with messengers. This solution is in great demand, as it allows you to communicate with clients in different channels in one window. Thus, you can conduct a dialogue simultaneously using a phone, messengers and receiving requests from the site.
How to connect IP telephony to a smartphone?
And now the main question is how to connect IP telephony via mobile. So, there are several ways:
Call forwarding. In this case, a call that comes to the company’s phone number is forwarded to a smartphone. This can be done by a secretary in tone mode or automatically by setting the appropriate scenario. Call forwarding works even if the device is not connected to the Internet.
It is important to remember that call forwarding to a mobile number has a couple of features. The employee can only receive calls, but not make calls via the Internet. In addition, incoming calls become paid, since the virtual PBX only “calls back” to the mobile number, that is, an outgoing call is made.
Software phone. This is the most optimal option for handling calls from your mobile. The user additionally installs a special software phone (softphone) on his smartphone or other device, with the help of which calls are received and made.
The voice is transmitted via the Internet, not via cellular communications. You can make calls using a softphone both with and without a virtual PBX. You can install it on several devices at the same time: a PC, laptop, mobile phone, etc., but it is important that each softphone is configured for a separate extension number.
Corporate mobile communications . In this case, the user receives a SIM card, a virtual mobile number and an Internet traffic package. The service is connected together with a virtual PBX. In this case, telephone communication works both with and without the Internet.