Telephony plays an important role in business. It is not only a tool for business communication, but also a convenient service for solving specializ tasks in the field of sales, marketing, personnel management and security telephony services
What is business telephony – connection and configuration of different PBX operation schemes – we talk about this telephony services and more in our article.
We will talk in detail about telephony services
IP telephony – communication via the Internet. At the same time, we will not leave other telephony services types telephony services of jamaica phone number list communications without attention: traditional (analog) and mobile communications, since companies have learn to successfully integrate them and simultaneously use them in business negotiations.
Contents of the article
- Analogue and IP telephony: what is the difference?
- Choosing a PBX for business telephony
- How to make calls via IP telephony?
- Selecting Business Telephony Features
- What else should you pay attention to when choosing business telephony?
Analogue and IP telephony: what is the difference?
Analog telephony (in other words, traditional telephony or hardware PBX) requires large financial and time investments both at the connection and maintenance stages. It is usually telephony services used by large organizations that have been operating in the market for a long time and do not want to abandon their current IT and telecom infrastructure.
Traditional PBX works on the basis of special equipment, servers, switches, data storage, etc. are requir. In addition, a special cable must be laid in the office. When using a hardware PBX, the company usually hires a specialist who is responsible for issues of connection and maintenance of the network.
IP telephony is a simpler and more functional solution compar to a hardware PBX. Communication is via the Internet, data is stor in the cloud (on the provider’s server), so no special equipment is requir for operation. At telephony services the same time, the installation of telephony and its maintenance is undertaken by the service provider, and the company does not need to look for an outsourc or hire a specialist to solve these issues.
To communicate using IP telephony, you need to organize a dedicat Internet channel and decide on IP phones. Although the benefit is obvious here, you can use a free software phone to receive and make calls, to call from a PC or laptop, mobile phone or smartphone. And even regular phones can be used for IP telephony, you just need a SIP adapter.
Choosing a PBX for business telephony
As practice shows, IP telephony can be organiz on the basis of different telephone stations: both local on the company side and virtual on the provider’s servers. In addition, hybrid PBXs are also available to users.
Virtual PBX (VAT) . The easiest way to organize IP telephony from scratch is to connect a virtual PBX. In this case, the service works independently without the need to integrate it with another telephone station. Thus, all calls go via the Internet, so communication and the possibility of fast telephony services and reliable connections directly depend on the quality of the network.
Typically, this option is chosen by startups and micro businesses to switch to business telephony from cellular communications. The advantage in this case is the ability to combine the PBX with a mobile network using the FMC service and connect existing mobile numbers to the new telephone exchange. Thus, you can call through the PBX even from mobile phones.
Iron PBX + PBX
If the company uses analog communication, then it is possible to connect a virtual PBX and organize a hybrid telephone station bas on these solutions. In this case, you can call both via the Internet and within the network, for example, when there is no electricity in the office. Information can be stor in the company’s circuit and/or in the provider’s cloud.
The advantage of check if your website is safe this connection is undoubtedly the expansion of the functionality of the telephone network. Often, this option for organizing IP telephony is chosen by large companies that do not want to be limit by the office, while continuing to use their equipment. This scheme is also connect by organizations to switch from hardware equipment to cloud platforms.
PBX + PBX . This is another option for connecting a hybrid PBX, which allows you to combine several virtual services from different providers. For example, a company uses a free virtual telephone exchange with a limit set of services. To expand functionality, organizations choose a new telephone exchange and integrate PBXs with each other.
Additionally, PBX can be integrat with other business applications, such as HelpDesk, CMS, corporate messengers or the company’s CRM system. In Telfin, you can use ready-made integrations or solutions from telephony services partners for this, and you can also use cloud connectors or REST API for independent integration of services.
How to make calls via IP telephony?
Depending on what types of telephony and equipment are used by company employees, we can roughly distinguish 3 call processing scenarios:
Computer and computer . In this case, both interlocutors use softphones on their PCs for communication (and not necessarily from the same service provider). Additionally, a headset or headphones with a microphone are requir to process calls.
Computer and phone . This example clearly shows that calls via the Internet can be process even with a regular telephone. The digital signal goes to telephony services the provider’s server, from where it is immediately redirect to another operator, such as a mobile one.
Phone and phone . These are calls via the Internet that are convert into a digital signal, then transmitted to the subscriber’s device and back transformed into the analog signal we are accustom to. As we have already said above, in such a situation a special SIP adapter is need.
The PC scheme is usually used within the company for quick communication with colleagues from another office or branch. PC and phone are chosen by organizations that want to save money and refuse IP phones, while continuing to call landline and mobile numbers. But the option exclusively with phones is connected by adherents of the old rules, who talk on the phone out of habit, but want to have a wide range of services for handling calls.
Selecting Business Telephony Features
IP telephony is a much more functional solution than analog and mobile communications. At the same time, the service can be easily scal depending on the company’s business tasks. In the case of a hardware PBX, each individual module with new functions is connect for kcrj an additional fee. What services are available to IP telephony users?
Standard services . Even the basic functionality of IP telephony includes a greater number of possibilities. For example, in
When connecting virtual telephone numbers together with the Telphin.Office PBX, you can increase the channel capacity and make each number multi-channel. In addition, such an opportunity as connecting third-party numbers is in great demand among companies.
That telephony services is, you can connect numbers of other telecom operators to the virtual PBX of one provider, thus preserving your current number.
Extend set of services . To solve specializ tasks, companies connect special communication solutions together with a virtual PBX. For example, call tracking allows you to determine the most effective advertising platforms from which the maximum number of leads and clients comes. Call assessment helps to get feedback from clients and calculate their satisfaction level.
A special category can be given to virtual voice assistants that operate on the basis of artificial intelligence and speech analytics service . With their help, it is easy to automate the processes of call processing, customer surveys, service quality assessment, etc. In addition, bots simultaneously process a large number of calls, around the clock and taking into account the time zones of the company’s clients.
What else should you pay attention to when choosing business telephony?
There are many factors that telephony services influence the choice of business telephony in a company: the requir set of services, possible integrations, the number of employees, their form of employment, solving additional business problems, etc. And often organizations get lost, not knowing what to pay attention to first. We have prepar a list of questions that will help you choose your business telephony:
Are there any integrations planned?
What equipment do you already have?
In addition, it is necessary to calculate the approximate budget. That you are willing to spend on connecting and monthly servicing of business telephony. However, the experience of the Telfin team shows that this is far from being a decisive factor. Companies are willing to invest money in high-quality communications and wide functionality in order not to lose. Their clients and always stay in touch with them.
