Content
Confirmation of registration for the webinar
Bringing you to a telephone conversation with a manager
Getting to a trial lesson
Leading to purchase after a trial lesson
Increase repeat sales
Increasing user loyalty
How to quickly run scripts and automatically lead users to a meeting and purchase
Content
In the previous article , we talked about how online schools can collect more leads without attracting additional traffic and redesigning their website. This article is dedicated to scenarios that will help interact with the user after they have left a request. For example, automatically bring them to a trial lesson and warm them up to a purchase.
We have included message sending settings and sample texts in the scripts to make it easier for you to adapt the scripts to your online school.
If you want to automate communication throughout the entire user journey, read the big guide for online schools . It has 30 scenarios for each stage of the funnel: from visiting the site to repeat sales. This article is part of this guide.
Confirmation of registration for the webinar How an online school can
The script helps to bring more users to webinars using trigger messages.
How the script works
We show users a pop-up with an offer to sign up for a free webinar.
When a user leaves their new zealand email list email, they automatically receive a confirmation email.
And on the day of the webinar, an email arrives with a link to the webinar.
Confirmation of registration by email
This scenario can also be implemented through a Telegram bot . This way you will “kill two birds with one stone”: automatically bring the user to the webinar and get a new subscriber to the Telegram bot. To do this:
We offer the user in a pop-up to sign up for the webinar via Telegram.
The user leaves their contacts in the pop-up How an online school can and clicks the “Register in Telegram” button
The user is redirected to the Telegram bot, where he immediately receives a message confirming registration.
On the day of the webinar, the user will automatically receive an email with a link to the webinar.
Confirmation of registration in Telegram
More ideas for a Telegram bot are described in the article 7 scenarios for using a Telegram bot in 2024: for real estate, SaaS, EdTech and e-commerce .
Download the map “10 scenarios for online schools, how to use a Telegram bot” How an online school can
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Download the map “10 scenarios for top 5 proposal management software for 2024 online schools, how to use a Telegram bot”
Bringing you to a telephone conversation with a manager
The script helps automate communication with the user after leaving a request to increase the conversion to a conversation with a manager.
How the script works
The user left a request for a course.
During non-working hours, the user will receive a message that their application has been received and will be contacted during working hours. Notification of non-working hours improves the user’s experience of interacting with your online school and increases the chance of a purchase.
During working hours, the manager sees the application and calls about it as soon as possible.
If the user does not answer the call, the manager changes the status in the CRM to “Could not get through”.
A minute after the status change in the CRM, the How an online school can user receives a message asking whether the call is relevant for him. If the call is relevant, the bot informs when and from what number the manager will call. This way the user will be sure that this is not spam and will answer the call.
If the user is subscribed to a Telegram bot, messages can be sent to the bot. If only the phone number is known, then use WhatsApp or SMS.
Sending messages if the status in CRM has changed to “Couldn’t get through”
Getting to a trial lesson
The script increases the reach of the lesson with the help of cascading cross-channel mailings.
How the script works
The user signs up for a trial lesson and receives lesson reminders in different channels until they confirm their sign up or until the lesson starts.
The first message is a confirmation of the lesson registration, it is sent immediately. Carrot quest tools allow you to make messages personalized. For example, you can specify information about the lesson, date and teacher.
In the following messages we remind about the lesson and ask the user to confirm participation.
In the diagram, we have given an example of a mailing for a user who is subscribed to the Telegram bot and has indicated their email. If the user is not subscribed to the Telegram bot, you can start communicating via email. WhatsApp and SMS should be connected if the user has not read the message in the email or has not confirmed the entry, as they are more expensive.
It is better to make the final reminder via SMS 10 minutes before the lesson. This way the user is more likely to see the message and come to the lesson.
Meeting Reminder
Want to automatically bring users to a trial lesson?
Contact the Carrot quest growth team – they will set up scenarios and help increase revenue from the site up to 25%.
We will offer the first mechanics for the site during a free consultation.
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Text options to motivate users to come to a trial lesson:
Tell the user what awaits them during the free trial lesson: the program, what skills and knowledge the user will receive after the first lesson.
Feedback about the teacher from the school’s students.
Feedback on the first lesson from those who kcrj have completed it. For this, you can offer users questionnaires that will not only ask about the teacher, but also about the organization of the lesson. For example, a comfortable duration and measured pace of the lesson, a timely start of the lesson, the knowledge, skills and recommendations gained after the lesson.
The purpose of the texts in this scenario is to show the value of the lesson. Yes, the user has already signed up, but over time, motivation may decrease. Therefore, it is important not only to remind about the date and time of the lesson, but also to show what awaits the user and what benefit he will receive.
