If a subscriber of the MTS mobile operator needs help from a specialist, the company offers to use various support channels – you can call the hotline number from your mobile phone or contact the chat via the website and in the application. Today we tell you how to contact the customer support service of the MTS mobile operator directly: call which free short number to use from your mobile, how to contact the help desk from the phone of another operator or a landline number, and how to contact technical support via an online consultant through the official website and in the application.
Important numbers in MTS
An important criterion for assessing the quality of service for any company is support. That is why any large company provides its clients with maximum opportunities to get help in any situation.
So, if we talk about the mobile operator MTS, then if questions arise, subscribers can contact the subscriber support service free of charge by calling the single contact center phone number while in any region of Russia, as well as when using roaming in the MTS network in Belarus.
So, if you need to call the MTS operator directly from your mobile phone number, then to contact a technical support consultant, use the number 0890 – you can call it for free country code +351, portugal phone numbers both from a private and corporate call MTS operator.
But if you have a situation in which it is not possible to call MTS help from your SIM card, then to contact the operator’s support service you can use the number 8 800 2500890 – you can connect and talk to the service operator for free from the phone of any operator in Russia (MegaFon, Beeline, city number).
Another important number of the MTS operator is +74957660166 – this phone number allows you to call the hotline for free while traveling abroad.
Thus, the company covers all available options that allow the operator’s subscribers to use the free and round-the-clock MTS support service number by phone in any situation, while in Moscow, another region, or abroad.
Like any other operator
MTS also has a set of hotline numbers for legal entities, which also allow you to call short or all-Russian numbers and use a single reference service.
Therefore, if you are a business client of a mobile operator, then you need to use a call to 0990 from your SIM card. This order of dialing a number to call the MTS operator service is available if you need to call the hotline while in Moscow or another Russian region.
But if you need to dial an operator from a hotline, or from a phone of another provider, then you need to call a business client of MTS to the number 88002500990. In this case, the call is also free.
The company has also provided a separate phone number for corporate clients to contact the MTS operator while in another country. +74957660166 is the phone number for receiving support while roaming.
Note that the dialing rule may have its own peculiarities in certain regions where the use of the operator network is not available. When in national roaming, to receive a free consultation from the operator, you need to use the phone numbers for roaming, if you cannot call a short number.
Online support from MTS
User support via alternative communication channels is becoming increasingly popular among users. Calling support for advice is not always a convenient option mastering qr codes in marketing especially considering that it often requires a long wait for a free specialist.
If we talk about MTS, then a convenient alternative to the hotline by phone for clients is the chat on the official website and in the application. With its help, you can also consult on any issue of using communication services, but you do not need to wait for a connection.
To use the online chat, you will need to log in to the site using your number. To do this, you need to specify your phone number and enter the password for your account. If you have not previously used alternative service channels, you can receive the password in a text message, after a request through the site or application.
It is worth considering that in order to receive fax database or reset the password, you will definitely need access to the SIM card. Although this condition limits access to the support service, it allows you to avoid abuse by fraudsters.
After the start of a dialogue in the chat, depending on the level of load on the contact center, communication begins with a virtual consultant. It automatically determines the text of the question typed by the user and offers quick answers to solve the problem without involving a company specialist.
However, if your issue requires the involvement of an operator employee, the system will offer you this option. It is also possible to independently request a switch to a support specialist – just type the appropriate text in free form, confirm the switch.
