Oenologist and restaurateur Rodolphe Lecomte said that “the kitchen is the heart of a restaurant, the customer its soul.”
No matter what type of establishment you run, meeting your customers’ expectations is more than paramount to the long-term survival of your restaurant .
Collecting feedback from your customers is one way to do this and allows you to identify areas for improvement (customer service, service, menus, etc.) – all at a lower cost.
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How to collect customer feedback for your saudi arabia whatsapp number data restaurant? What types of questions should you ask to get objective and unbiased feedback from your customers?
Based on our daily engagement with hundreds of thousands of restaurateurs, we have been able to identify the best methods for collecting customer feedback and the Pretvorite potencijalne klijente društvenim dokazom typical questions to ask to obtain actionable feedback.
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7 Ways to Collect Trustworthy Customer Reviews for Your Restaurant
1. Satisfaction questionnaire
A satisfaction survey, whether distributed online or in-house in your restaurant, has the advantage of collecting your customers’ opinions right after their experience in your restaurant. Remember to send this satisfaction survey a few minutes after the end of their meal , when their agb directory memory is still sharp! (The more you delay sending or distributing the satisfaction survey, the more your customers’ feedback is likely to be biased or partial, due to poor memory).
Speed of service, quality of meals, friendliness of staff. Advice on meal choices: ask them about their overall experience to identify trends and sticking points.
Consider different media for distributing. The satisfaction questionnaire to your customers: paper form, questionnaire shared via a link, email, accessibility via a QR code, etc.
2. Email or SMS
Asking for customer feedback at the table, even via a QR code. Tcan be perceived as restrictive, especially when your customers have little time in front of them. The best method remains to send them a questionnaire in a non-intrusive way by email or SMS – again. Don’t wait too long or you risk. Tgetting biased or incomplete customer reviews!