20 customer service phrases. Do you work in customer service or have contact with customers?
Then read on. You will find information here that will help you in your further development.
And if you work in another position or are a client, read this too.
You will find out if you are a client of a professional company that cares about the quality of service to its clients.
Every customer service interaction is a representation of your company’s brand and, at the same time, your personal brand. So, remember that the words and phrases you use when communicating with customers matter.
The level of quality of customer service causes big differences between:
- Further, even greater irritation of the customer or a quick resolution of the matter
- Unfavorable customer experience or positive customer experience
- High or low customer satisfaction score measured by NPS, WSK© or other method
- One-time customer or regular customer
- Low Value Purchase or High Value Purchase
20 customer service phrases. Whether your goal is to update your customer service standards, develop
customer service training, increase customer moj database satisfaction rates, or increase sales or upselling, ask your team members to use these 20 great phrases:
- “Nice to meet you.”
- “I’ll be happy to help”!
- “Thank you for bringing this to our attention!”
- “That’s an important question. I’ll find out for you…
- “Please allow me to clarify and correct me if I am wrong.”
- “I’m sorry to hear you haven’t received your order yet.”
- “Please allow me to check its status and provide you with a response.”
I will investigate the matter and provide more details.”
- “I understand how you feel now.
- “Your and our customers’ satisfaction is very important to us.”
- “I will do everything in my power to help you quickly and clarify the matter.”
- “I apologize for the inconvenience you are experiencing.”
- “I’ll pass this on to our specialist in that area. Please wait a moment.”
- “I can certainly check that for you. So I’ll put the call on hold for a moment.”
- “Thank you for your opinion.”
- “Thank you for being our customer.”
- “Thank you for contacting us for assistance.”
- “If this problem occurs again, please contact us immediately.”
- “Is there anything else I can help you with?”
- “If you have any additional questions, please ask.”
- “There is a help center on our company/shop website. You can check it at any time.”
12 Helpful Tips for Customer Service
Remember that when working in customer service you always need to demonstrate a lot of knowledge and empathy.
- When using the above phrases, always put yourself in the other person’s shoes.
- Always be honest when talking to a client, then you will quickly establish a relationship with him.
- Never treat a customer like a petitioner who called or wrote to ruin your day.
They are simply frustrated with something or want to clarify a specific issue that is troubling them. - Typically, around 80% of cases can be resolved quickly and “painlessly” during the first conversation.
The remaining 20% are slightly more complex or difficult.
- A better customer is one who informs your company, i.e. calls or sends a message, what they are dissatisfied with. There are only 5% of such successful strategy for utilizing google ads services customers. However, 95% of customers will not say or write anything, but will immediately start shopping at a competing company.
- Customers who report a problem and the company helps to solve it quickly become regular, loyal customers for years. Additionally, they become ambassadors and promoters of that company and recommend it to their friends.
- If you are an employee of the Customer Service Department (DOK) or Customer Service Office (BOK), gain the necessary knowledge as soon as possible. Learn more about: the company you work for, its history, mission, brand, products, services, procedures, processes and professional customer service.
Find out what comments customers most often make? How can you help them? - If you are a team manager, take care of training and retraining of the kcrj entire team. Analyze the reported comments and complaints. Then, with other managers and the company’s management, correct or eliminate the faulty links.
- Systematically investigate and the reasons why former customers leave.
- After each study, conduct an analysis, draw conclusions. Systematically organize training and implement changes.
- Remember that the quality of services/products and customer service is the responsibility of not only the people directly serving customers, but all employees in the company. That is why even in the companies that are developing the fastest, the employee motivation system is linked to the customer satisfaction indicator.